Shipping policy

Shipping Policy

Thank you for shopping with NorthGlow Lighting. Below is our shipping policy, including processing times, estimated delivery windows, and tracking information.

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday). Orders placed on weekends or holidays may begin processing the next business day.

Estimated Delivery Time

Delivery time depends on the product and destination. Estimated shipping time is typically:

• 7–15 business days (most orders)

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather conditions, or seasonal demand.

Tracking Information

Tracking is provided for all orders. Please allow 2–5 business days after shipment for tracking updates to appear.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. If you notice an error, contact us immediately at support@northglowlighting.com. Changes may not be possible once an order is processed or shipped.

Missing or Delayed Packages

If your tracking shows delivered but the package is missing, please contact the carrier first. If you need support, email us and we’ll assist in resolving the issue.